FAQS

How long does delivery take?

We aim to dispatch all orders within 1–2 working days. Once dispatched, delivery usually takes 2–4 working days, depending on the shipping service selected.

Can I track my order?

Yes! All orders are shipped using a fully tracked delivery service. Once your order has been dispatched, you'll receive a tracking number via email so you can follow your parcel.

How much is delivery?

Delivery costs are calculated at checkout based on your chosen shipping option.

Can I return my order?

Yes. We accept returns within 14 days of delivery, provided the item is unworn, unwashed, in its original condition, and has all tags attached.

What items cannot be returned?

For hygiene reasons, we cannot accept returns on bodysuits if the hygiene seal has been removed or damaged. Earrings, gift cards, and sale or clearance items are also non-returnable unless they are faulty.

What should I do if I receive a faulty or incorrect item?

Please contact us within 48 hours of receiving your order, including your order number and clear photos of the issue. We'll work to resolve it as quickly as possible.

Can I cancel or change my order?

If your order has not yet been dispatched, we'll do our best to help. Please contact us as soon as possible after placing your order.

Which payment methods do you accept?

We accept all major debit and credit cards, along with the payment methods shown at checkout, including secure payment options such as Apple Pay and Google Pay where available.

Is my payment secure?

Yes. All payments are processed securely using encrypted payment technology. Your payment information is never stored by PrettyWhenever.

How can I contact you?

If you have any questions, please get in touch through our Contact Us page. We aim to respond to all enquiries within 24 hours on working days.